Please
email us if you are interested in purchasing any item
on the website. We can always provide more accurate
condition reports on all of the items and are happy
to provide you with further photographs and details
to aid your decision. We understand how difficult purchasing
from the internet can be (not to mention how daunting!)
and are always available to help with any questions
or queries.
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We
always give our honest opinions on all pieces, and are
happy to provide you with insurance valuations for all
purchases. Once you are happy with your decision to
purchase we accept payment in the following ways:
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UK
& International:
Purchases
can be made quickly and easily using any major Credit/Debit
Card or Directly from your Bank Account by using our secure
online payment procedure, as hosted by Paypal. Payment can
be made in any currency where Paypal is accepted (please ask
us or check our FAQ page for currency conversion).
UK
Only:
Heirloom
Jewellery can accept Credit/Debit card via Paypal, we also
accept Cheques, Money Orders, Postal Orders or Direct Transfer
(only Sterling accepted.) If sending Money or Postal orders
we recommend sending them recorded delivery as unfortunately
we cannot be held responsible for postal losses. Cheques require
7 working days for clearance.
Please
do not hesitate to contact us at any point for updates.
If
you are unhappy at any point with the details of your order,
or if you have any enquiries before placing an order just
drop us a line! Orders are usually processed and posted within
2 working days, however if for any reason there is a delay
with your order you will receive an email from one of our
staff. Rings which require sizing may take several days longer.
Postage:
Postage
charges depend upon the value of the item(s) you are purchasing
and obviously whether you are from within or outside the UK.
All items are sent fully insured therefore the cost is dependent
entirely on Royal Mail rates. We can provide quotations prior
to ordering if this causes any concern. Your item will be
delivered together with a delivery note detailing the particulars
of your order and also stating our address and contact details.
In the unlikely event that there are any problems
please notify us immediately to qualify for a refund.
For more information on refunds please see the FAQ
page.
Layaway
Plans:
Due
to demand we are now offering flexible layaway plans for all
items featured on the website (cabinet stock not included.)
For more information please do not hesitate to contact us.
View
and Purchase:
After
almost three wonderful years at Windsor House Antiques Centre
in Moreton-In-Marsh at the centre of the beautiful Cotswolds,
(www.windsorhouse.co.uk)
and Durham House Antiques Centre in the centre of the historic
town of Stow-on-the-Wold, (www.durhamhousegb.com)
we regret that we were forced to close our cabinets due to
a robbery which resulted in the loss of vast quantities of
our stock.
For
this reason, Heirloom Jewellery now operates on a web only
basis, therefore our items can unfortunately no longer be
viewed "in the flesh."
However, despite the fact that we no longer display there,
both Windsor House and Durham House remain unequalled in quality
and are always worth paying a visit.
We appreciate how difficult buying on the web can be and can
only express our deepest apologies and regrets.
The
most important thing to remember is that we are here to help
at any time.
Happy
Shopping!
© Copyright
2002 heirloom jewellery
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