1. How do I know if a ring will fit?All of our rings have been measured for an approximate size which is given in UK and US terms, and any rings under £150 can be sized free of charge upon purchase. Items purchased from our cabinets also apply, and sizing gauges and instructions are available from reception.

2. How long does ring sizing take? Once you have confirmed your size with us it should take a maximum of 2 weeks. 

3. What is the difference between Antique and Vintage Rings? We have tried to limit the Antique section to items pre-1930.

4. I'm interested in an item but the pictures aren't very good. Don't hesitate to contact us if you need view better pictures. We understand that our pictures cannot give a true impression of our items and are happy to provide as many pictures as you need. As many of our items are on show in the Cotswolds we may require a few days to collect and photograph an item.

5. I'm looking for something in particular but you don't seem to stock it... Email us with your enquiries and we will do our best to locate items for you.

6. How do I know the diamond weight if it isn't given? Some of our items have several smaller diamonds which are difficult to weigh accurately while set, but we would be happy to provide you with an approximation at your request. All approximations (unless otherwise stated in the description) are based on spread and are taken whilst in situ.

7. Are the diamonds certificated? Occasionally we have diamonds in stock which are certificated but if this is the case it will always state this in the description. As most of our stock is Antique, in general the stones are not certificated, but we try to provide you with an approximate with regards to the clarity and colour of our diamonds. All estimates are based on set Diamonds and therefore may be affected slightly by settings. Estimates for Old Cut Diamonds are given based on modern Brilliant Cut counterparts although this can have a detrimental affect on gradings.

8. Can I have an appraisal? An appraisal for insurance purposes can be written upon purchase of an item free of charge. We would always suggest you think carefully about insuring Antique Jewellery as it is almost impossible to replace.

9. What is the difference between carat weight for diamonds and for gold? In terms of gold the carat weight refers to the amount of gold present out of 24 "parts" available. Therefore 18 carat gold has 18 parts pure gold and 6 parts other metals. In White Gold the other parts are mainly silver which gives its colour. In Diamond terms, carats denotes the weight in the same way that ounces and pounds apply to sugar. 0.2g is equal to 1 carat

10. How do I order an item? To place an order simply email us with your request quoting the stock number which is present at the top of every description.

11. What if I don't like the item I buy? We understand how difficult it can be to purchase an item such as jewellery without actually handling it. For this reason we offer a 7 day no quibble money back guarantee. Just contact us to notify us of your intentions and ensure that the item is in it's original condition with it's original packaging. We also ask that you obtain a delivery receipt and the correct postal insurance. Unfortunately Heirloom cannot be held responsible for items which have been returned without adequate insurance and are subsequently lost in transit. We do stipulate that we must be informed of your decision at the time of delivery and items must be returned as soon as possible.

12. Can I pay by credit card? Most major UK and International credit cards can now be accepted through secure online payment company Paypal.  We also accept payment via UK online payment company Nochex, although only UK cards are accepted. Sterling Cheques and Postal/Money Orders are also accepted. Items can be purchased in person via cash, cheque and all major cards via our cabinets.  

13. How do I know when my cheque has cleared? Cheques usually take around 5 working days to clear, but you will receive an email of confirmation from one of our staff.

14. How can I check on the status of my order? Contact us at any point. We cannot stress how important it is that you make us aware of any concerns you may have, however trivial they may be. We cannot guarantee customer satisfaction if we don't know when you need assistance.

15. What about Postage? All postage charges are quoted in advance and are subject only to the rates dictated by the Postal Service itself. All items are sent Recorded/Special Delivery and insured. Unfortunately items purchased cannot be collected in person as for insurance reasons stock not available in the cabinets is not stored on site.

16. Is my item boxed? All items, including silver come complete with leather and velvet lined presentation boxes. Some antique pieces may have their original boxes however this will always be noted in the description of the item. Specialists boxes can be obtained on request.

17. Are my details disclosed to any other parties? Absolutely not. The only information we collect is to enable the successful completion of your order. Heirloom Jewellery does not disclose client information to third parties.

18. How can you guarantee the quality of my item? Stock listed by Heirloom Jewellery has undergone rigorous checks to maintain quality assurance levels and is of only the highest standard. Items are guaranteed for one year from purchase. However it is important to note that due to their age many of the items may have minor imperfections which have been described as accurately as possible. It is also important to note that many of these pieces have survived over one hundred years and should be respectfully handled with empathy for their age. Heirloom Jewellery cannot be held responsible for any mistreatment or mishandling of our pieces following purchase. 

19. How can you guarantee the age of my item? Most stock is purchased from reputable dealers who are specialists in their field. We also have over 40 years experience of our own to ensure that our items are the age we specify. Although certain styles cannot always be defined by a particular year we always ensure that we work to date our pieces as accurately as possible.

20. Is all stock featured on the website? Unfortunately it would be virtually impossible to list every item in our collection so we attempt to feature only the most unusual or highest quality pieces. Much more can be viewed in our cabinets, and brand new items are stored securely until they can be added.

21. How long will it take to receive my item? It does depend a little on where the piece is being held. Stored items can be collected within a couple of days and posted immediately whilst cabinet items may take up to a week to collect. We will always make the process as brief as as possible but if you are interested in an item it is certainly better for all if purchases are made with time to spare. Nothing is more disappointing than finding the perfect present and not allowing enough time for it to reach you.

22. Can I have a Layaway Plan? Due to popular demand we are now offering layaway plans on items purchased via the website. We do appreciate that many of our items are luxury items and are more than happy to offer our customers the choice of staggered payments if this would make your purchase easier to budget for. Payment terms can be flexible. Please contact us for further information.

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